Collllor Off-Platform Policy

Last Updated 4/18/2021

By selling on Collllor, you agree to abide by our terms and policies, including our Terms of Use, which we reserve the right to enforce at our sole discretion. In the event of repeated or severe violations, we may suspend or permanently deactivate a person’s account.

In order to protect our community and business, the following behaviors are prohibited:



Asking buyer for feedback off of Collllor


Asking for buyers to review you or your services off of Collllor takes valuable input about a buyer’s stay away from Collllor’s platform. We want buyers to share their feedback directly on Collllor so that other buyers may benefit from their insights. This includes:

  • Asking buyers to review a Collllor platform experience on a non-Collllor website, or taking reviews from Collllor and posting them on a non-Collllor website
  • Asking buyers to fill out a survey regarding a Collllor services via a non-Collllor website or form off of Collllor



Asking buyers for contact information prior to ordering


All buyer communications prior to order should be on Collllor. Asking buyers for contact information prior to order is prohibited. This includes:

  • Asking buyers for their phone number or email address prior to order
  • Asking buyers to call or email in order to discuss order details prior to order (ex: offering a deeper discount for order directly by phone).
  • Asking buyers to go to a third-party website or fill out a form in order to make an order



Asking buyers for contact information after an order or misusing contact information provided by Collllor


This includes asking for or using the contact information for any reasons unrelated to a buyer’s order. Buyers should be able to communicate directly with vendors about their orders through Collllor or via phone calls and texts. Soliciting additional contact information (email address, residential address) should be avoided unless needed for legal or compliance reasons (such as delivery details). This includes, but is not limited to:

  • Asking buyers for an email address for the purpose of their Collllor order and then subscribing them to marketing materials
  • Asking buyers to move the conversation to texts or emails in order to circumvent Collllor’s platform or Resolution Center
  • Asking buyers for contact information after an order is complete in order to run background checks
  • Asking buyers to send photos of their government ID

Buyers should always feel like they have an option to opt-out of receiving marketing materials.



Asking buyers to create a separate account or install a third-party app in order to access their order or vendor services


Buyers ordering through Collllor should be able to access their listing using only the Collllor app. Additional registration or installation of additional apps should not be mandatory unless it’s required for legal or delivery reasons. In such instances, vendors must include this in their listing description, so buyers understand this additional step is a requirement prior to order.

This includes:

  • Asking buyers to create a separate account or register on another website besides
  • Asking buyers to install a third-party app to access a listing (unless the third-party app has passed our security vetting)