We always encourage our users and sellers to communicate with each other when there's a problem with a transaction or order. The first step is to contact the seller(user) through site e-mail system and try to resolve the problem.
I didn't receive my order
My order doesn't match the seller's description
Report a service
I have a problem with an order I received
If you tried to work things out with your seller and did not reach a resolution in three business days, please contact us.
Collllor will review your case and get back to you within 48 hours.
I want to cancel the order.
You can cancel the printing order only before the production has started.
If you must cancel the order after this stage, please contact your seller and ask the seller to agree to this. Escalating a cancellation fee from 3% to 100% from the order may be applied in this case, depending on the seller's policy.
The buyer and I agree to cancel a transaction
Within 10 business days, the refund will be issued to your bank account.
Cancellation by Seller:
We care about our buyers' experience on Collllor. It is highly unlikely that the Seller cancels your order. Our policy is that Sellers have permission to cancel the order within 6 hours after receiving it. If the seller has 3 late cancellations, his/her account will be permanently removed from the Collllor platform. In case such a cancellation happens, please inform Collllor's customer service about it.
What should I do if I can't get in touch with my seller?
Once you have a confirmed order, you’ll find the Seller’s email and phone number in the message thread for your order. At that point, you’ll have those additional ways of contacting them, along with sending them a message through the message thread and using the Collllor platform.
If you’ve already contacted the seller, you may want to give them a little time to respond as they may be located in a different time zone.
Why my Review was removed?
Collllor may remove your review if:
If your problem is not listed here please contact us.
Collllor will reply within 48 hours.